University of Pacific still says they have not received my transcript?

I got the email last week from them saying my app is incomplete and that they have not processed my high school transcript. I sent my transcript on Jan 12 but it still says they have not processed it yet on the app portal. It does say it might take up 6-8 weeks to process it but I am worried it either got lost in mail or my high school forgot to send it. Anyone else experiencing this?

Why not call them and ask?

Hey I currently go to the University and this same thing happened to me! It takes about 3 weeks for them to process them because they have so many coming in. You can always ask the school to make sure that they sent them but odds are they did and the University just has a lot of paperwork to do!

Yep it just took them awhile. Good news though, I got accepted! Not sure if I will be attending but UoP is in my top 3.