Uploading Additional Transcripts Problem

<p>My current counselor is having trouble uploading additional transcripts(from my previous schools) for the school forms section of my common app. She says an error page shows up every time she clicks the the upload additional transcript button. I think she's going to ask a computer teacher for tech help but do you guys think directly emailing the common app people for assistance would be better?</p>

<p>If my counselor decides to mail the school forms, do I have to indicate anywhere on the common app that they will not be submitted online??</p>