I mentioned in the recent hearing aid thread that I now handle all the finances for elderly relatives, so I’ll just share my experience in dealing with a Medicare Supplement Plan vs a Medicare Advantage Plan as it relates to billing.
After reviewing different plans, I thought I could save them around $2K by switching them from their Medicare Supplement Plan F through (AARP) United Health Care to a Medicare Advantage Plan through Blue Shield after determining they could switch back later without underwriting. This is a couple in differing stages and types of dementia, don’t remember who their doctors are and started using the ER like their general practitioner’s office. They also had a few 911 calls due to falls, a life threatening allergic reaction to a new med, hospitalizations for an infection, gallbladder surgery, a broken shoulder, and two different month-long stays at a rehab facility.
With the United Health Care Medicare Supplement Plan through AARP, there has never been one mixup of any kind and I have never received one bill. Not one, and this is through the hospitalizations and rehab stays longer than Medicare alone covers. I’ve called them a couple of times when I thought something might not be covered and the level of customer service was beyond my expectations. They’ve told me not to worry and they’d handle everything, and they did.
With the Medicare Advantage Plan through Blue Shield, I was dealing with what seemed like a mountain of paperwork. Sometimes they’d pay the doctor or hospital directly, but sometimes they’d send checks to the insured and I’d have to pay the bills, and there was no rhyme or reason for the difference in how this was handled. Sometimes the claims would initially get denied because the wrong codes were used or there was some other mixup, and everyone seemed to be passing the buck blaming someone else. They’d eventually pay, but I’d spend significant amounts of time digging through and organizing paperwork, sending copies of things they requested, or on the phone trying to straighten things out, etc. Sometimes I’d just pay the bill and have to wait to be reimbursed. It was a mess.
Needless to say, I switched them back to the UHC Supplement Plan after one year on the Blue Shield Advantage Plan. They did save some $, but it simply wasn’t worth the stress, anxiety, and confusion all the mail and bills caused them or unnecessary work it created for me.
YMMV, based on my experience, I’d only advise someone to go with a Medicare Advantage Plan if you’re relatively healthy, don’t anticipate any significant health issues or bills, and are getting it “just in case.” Or, it may be worth it if saving $ is the most important consideration, you can save a significant enough amount to make it worth the paperwork and billing issues you may have to deal with if you do have a health crisis, and have someone who can handle it for you if you should have major health issues that would make it difficult to handle it yourselves. Otherwise, if you want the peace of mind of having all billing matters handled correctly and efficiently on your behalf at a time when it may be difficult to handle the stress and anxiety of handling it yourself, I’d highy recommend the UHC Supplement Plans.