Air travel right now is a NIGHTMARE. Just came home from visiting Canada. BOTH flights going to Calgary were delayed (only made our connection because IT was delayed) and they lost a bag, which was delivered to our hotel overnight.
Coming home, our first flight was delayed–we knew instantly we wouldn’t make our connection if it was on time (which it was—the only flight of 4 that was). Air Canada told us we would be rescheduled and if necessary, would be put up for the night-so we weren’t worried.
Upon arrival, an employee at the gate gave us our new flights (the next morning) as we stepped off the plane–gave us confidence in Air Canada at the time. We were told to go to customer service to get our hotel. We got in line at 8PM–behind about 100 people. We were within two parties of being served when it was abruptly announced that this counter was closing at 10PM, in ten minutes. We were told to go to departures check-in the get back in line.
There were at least three hundred people in line at departures. At 11 PM employees started handing out lists of hotels, telling us to make our own arrangements, and file for reimbursement. So we went from “don’t worry, we’ll take care of you” to “good luck, you’re on your own”.
We called about 15 hotels—it was Friday night, lots of flights were cancelled, there were no hotel rooms near the airport to be had. We finally found one in the city proper, 12 miles away. We took a cab, sans luggage, got 4 hours sleep, and schlepped back to the airport for a 8:40 am flight.
Morning flight went without incident. THEN, at our home airport, our luggage was missing. It wasn’t lost, we were told—it just hadn’t left Calgary yet. They said they would deliver the 2 bags to our home. That was Saturday. Today is Tuesday. We are still waiting.
I have little confidence that Air Canada will do what they said and pay for our hotel and taxis. Thank goodness we have trip insurance. Maybe we should have filed with insurance company instead of airline???
And… to top it all off, the day after we got home I came down with COVID. Not too bad, feels like a terrible cold, but still…