<p>Lyn…I had that same (unpleasant) experience with the financial aid officers at USD. The school was one of my kid’s top choices until THAT conversation. There were many other ways to convey the same information politely. The financial aid officer was RUDE. We were there for an accepted student overnight, and had the opportunity to write an evaluation. We mentioned that person by name. If that IS their policy, they should just put it in boldface ON the award “do NOT ask us to change your award. This is it”.</p>