<p>Ok, ok wait here. I’ve been working in retails for 5 or 6 years now, so I understand the frustration of dealing with customers. </p>
<p>…but I think some of you guys may be taking this a little too seriously. Remember employees can be jerks just like customers can be. A lot of the stuff listed here seems easily preventable or trivial. As a customer, I always hate my experience at Best Buy. The employees always act superior to you (since most of their customers aren’t tecnically fluent) and aren’t friendly about helping. I once had this girl sigh loudly when I asked her for help. She stormed off to the computer, typed loudly, said "It’s not there’, and then walked off someplace else. I understand if she was busy, but not a good reason to treat people like crap. I guess the atmosphere is really lax there, so employees are often just standing around talking and when you approach them, it was like approaching a group of stuck up kids in high school trying to talk to them. You always have to be aggressive with them or you won’t get anything out of 'em. But uh… I’m just rambling now.</p>
<p>Might as well make a list of my own :P</p>
<ol>
<li><p>I hate when customers who pay for their gas inside don’t know what pump they’re on. We have to track the customer down to his/her car so we know where they’re at. Ok, so one customer forgets, no biggie. When tons of customers forget, it’s just downright annoying. And the kicker is that it’s probably 50/50, a lot of people don’t check what pumps they’re at before coming in.</p></li>
<li><p>When customers tell me the wrong pump number, it’s bad, because other people will pump their gas and drive off! And then what can we do about it? You didn’t get your gas, but it was your fault. We can’t give you a refund either; it’s not like we’re making monster profits off this gas. We only make pennies on the dollar per gallon. We probably only made a nickel off your purchase. Of course, we have to give the refund anyway because, otherwise, that’s just terrible customer service (and they’re inherently superior).</p></li>
<li><p>For those of you who live in California, there was this law passed a while ago that says gas stations have to provide free air and gas to customers, which is annoying enough to us. Might as well get rid of the damn machine since, if anything, we probably lose profits from it. But the law says you must have purchased gas to be eligible. So people will come in demanding that I turn on the air/water machine for them, and when I say I can’t, they all go into this pretentious, condescending “Well, the state of California requires that you…” etc etc. speech. Well if you were so smart you would have known that it requires you to purchase gas. These customers are always the type to get ****ed and threaten legal action or whatever and then never do.</p></li>
<li><p>Customers who don’t wait their turn in line. They think that just because they’re just asking for matches or screaming at us to turn the air on, that they can yell at us from the front door when we already have a line of customers. At the very least come up the counter.</p></li>
<li><p>Customers who ask about the price of every item from like, twenty feet away. Annoying because, not only are they yelling at you from a distance, but most of the time we have to scan it. Can’t memorize the price of every item in the store.</p></li>
<li><p>When people buy fountain drinks and then decide they don’t want it. Erm…ok, what do you want me to do with it? It’s already there, I can’t put it back in the machine.</p></li>
<li><p>People who get mad when you ID them.</p></li>
<li><p>People who assume I don’t speak English, when I probably speak English better than they do. They’ll wave their arms around and speak very slowly.</p></li>
<li><p>People who spend 10 min reading at the newspaper rack so they don’t have to fork over the 50 cents to buy it. Freeloaders.</p></li>
<li><p>People who are in a hurry (I suspect half of them are just faking it). They demand you ring them up, give 'em change, and bag their items in 10 seconds while they’re yelling at you like a fitness coach.</p></li>
<li><p>Ok…this isn’t really an “annoying customer behavior” type of thing, but I hate when really dirty people or just plain bums ask to use the restroom. Those ones that you know are going to make a mess or stink up the place. Even worse, they could be doing drugs in there. I have to clean that place up.</p></li>
</ol>
<p>So that’s all I can think of right now. We’re just a small mom and pop store, so we don’t get the same type of stuff some people here get. We don’t have to act subserviant to the customer so we don’t hesitate to fight back if people are being jerks. But, hopefully, we know better than to treat our customers like crap.</p>