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<blockquote> <p>e-mail>></p> </blockquote>
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<p>We used email frequently when DS was applying to colleges. We usually had an answer to our question within 24 hours. Now that DS is in college, we (the parents) continue to use email. For example, in the spring the website was a bit unclear re: whether we needed to do an updated Profile for merit aid. We sent an email to the finaid office and had an answer the same day (and could print it out and keep it...just in case). BTW...this is a very large university (30,000 or so).</p>