Why is "Teacher Recommendation 2" missing on a bunch of application portals?

Several of the schools that my student applied to through the Common App all have the same thing in their application checklist: “Awaiting Teacher Recommendation 2”. There is a pattern. Each of these are schools where he added them to Naviance in mid-December. And I noticed visually all probably are licensing the same third party application to manage their application portals because the UI of the application checklist looks identical even though each of is hosting it on their own website URL’s. It’s not an issue for any school that was already on Naviance before mid-December or any school that was added then but doesn’t have a checklist with this exact look-and-feel.

To be clear, in each case the page on the Common App that shows what has been received and will be sent shows both teacher recommendations and the guidance counselor and transcript. So it seems like the info made it from Naviance to the Common App but somehow there’s a glitch between the Common App and whatever program these schools use for their application portal features.

Not clear what to do about it. It’s not going away on its own – some of these schools were applied to weeks ago and still show it missing. The HS doesn’t know what to do. And even if the colleges were contacted (the one thing he hasn’t done yet), he has no way to manually send the teacher recommendation to them because he never sees it – it’s automatically handled by the school through Naviance and the Common App.

Anyone seen this before and know what the fix is? Left unfixed, several of his applications are incomplete.

He’s sure he selected (in Naviance) to send the second rec to each of the schools where it is missing?

If so, either his GC has to contact his AOs, or he has to do it. As long as everything has been done correctly on his end, this is a valid reason for him to contact his AOs.

ETA: Attaching some slides that show how this should be done at schools that use Naviance. This is a common way (but not the only) that Naviance schools set things up. https://www2.montgomeryschoolsmd.org/siteassets/schools/high-schools/r-w/woottonhs/newsmedia/naviance-questions--answered--pff-10_3_20.pdf

Thanks.

Double checked this just now. As Naviance is setup for his school there is no discrete ability to modify teacher recommendation submissions by school or by teacher. There are exactly 2 (plus the GC one) and they are automatically setup to submit to any college you define as applying to and shows both as submitted for these schools as well as all the others. And as noted above, the Common App showed them as received for these schools too. Seems like the glitch is somewhere between the Common App and whatever product so many of these school have licensed to run their application portals.

Interesting, Naviance has also disabled the ability to remove schools from the colleges you are applying to list even if you decided not to apply. We tried to clean this up while checking about the recommendations and if you select any school and mouse over the “Remove” feature to changed the icon to a circle with a diagonal line through it indicating the feature is disabled and noting happens if you push it.

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