Look at the other threads where parents are distressed because their kid has a crisis and couldn’t get an appointment with a counselor for two weeks, or faced long lines at registration, or is graduating without a job in part because the career center was understaffed. Those are administrative functions, not faculty functions. Of course there may be waste in many departments, including academics, but when kids need services, parents complain about inadequate administration, not too much. It affects learning directly, too…back when professors had better secretarial support, they didn’t have to schedule their own appointments, handle routine correspondence, etc. That’s time the professors can’t spend on research or instruction.