<p>I think some people seem to regard the admissions offices as the living equivalent of God, which makes calling them up very intimidating. You see people who have a question, but worry it will be seen as a stupid question and the admissions people will remember them and deny them admission solely based on that. Of course, anyone can tell them that it will not work like that, but when people don't have a lot of experience of dealing with people in authority and are already worried about the whole admission process, they don't always have that perspective.</p>
<p>I don't know why people don't check the websites, I guess some people are just lazy and it's a lot easier just to post a question here!</p>