<p>Some factual information is perfectly available to the employees of the college, but not important enough for them to have on hand or in their heads when you ask. In these cases too, a parent or student on CC can help. I called the housing office at S's school to inquire about the window size in his freshman dorm. No one in the office knew. I asked if perhaps they had floor plans on file with that info. No, they didn't. I couldn't even get from them an indication of whether the windows were large or small.</p>