<p>Tyler - </p>
<p>I’m sure you and your boss both realize that one disgruntled email has to be taken with a grain of salt.</p>
<p>I have found you to be impressively fast at answering questions and very tactful at handling people’s anxiety that drives us to ask questions that have already been asked and answered 10 times. I think you’ve done a great job. It’s nice to have a place to go and ask questions, and I think you’ve done a good job at answering or directing people to call the office and talk to someone on the phone.</p>
<p>If the admissions office is looking for any constructive feedback, I can offer two comments (and these have nothing to do with you personally):</p>
<p>(1) I think you’ll have less confusion if you just call it Early Admission next year, because that’s essentially what Early Notification is (early application, early answer, non binding), and everyone already knows what EA is.</p>
<p>(2) Personally, I think watching your application go through the process (1st reader, 2nd reader, committee, etc) is more anxiety inducing than helpful. I love that the website shows that everything has been received, and I think it updates pretty promptly - that part is great. But watching it go through the stages can become addictive, and people read way too much into what it means to be in one certain phase for a long time. It just kind of feeds hyperfocusing on waiting to get your answer!</p>
<p>While my HS senior only applied to Rochester and two safety schools, my older son applied to 14 colleges, so I’ve seen the interactions through the application process with 16 colleges. I think Rochester does a great job with communication and prompt answers. I had a chance to chat with an admissions officer for a while once, it’s a huge, huge job. I think Rochester has good communication, including having someone here on CC. I like that you aren’t doing a hard sell - you’re just here answering questions about the process and about what UR has to offer. That’s one thing my older son really liked about UR - not a lot of BS marketing, but good communication and information.</p>
<p>I’m not sure if telling people exactly when admits and rejections are being mailed is good or not. It’s fine if you get your letter promptly, but for people with slow mail, it can be excruciating, because the longer it takes, the more you feel that you’re in the rejected group! </p>
<p>Bottom line - you’re doing a good job, and it’s nice to have an admissions rep on CC.</p>