Big wire transfer to my account this week!

So…we recently re-financed (with same company who’s held our mortgage for 10+ years) for great rate (and to take some $$ out for a remodel project). Fast, quick and painless -or so we thought.
Our bank account received the correct wire transfer of funds. All good. Then, same day, our account received another wire transfer --for about three times the amount of the correct wire transfer. While I sure enjoy seeing $250K extra in my account, it’s obviously not ours. Has gone from pending to “ours”.

Have notified our loan agent, who contacted Title Company and they say all is good with our correct wire transfer. Have notified our (national, big) bank. Their online site is proving to be a circular nightmare, as is phoning them. Even resorted to tweeting them. Tweet reply gave me a wire fraud number to call. I did–and was told to go online and send a secure message. Which again, got nowhere. The bank (looking at you, JPM) seems wholly unconcerned about this. I just want to know how to protect our accounts!

I was so irritated that this has taken up a fair amount of my time in the past two days, that I transferred the incorrect wire amount to our savings account. Easy, peasy. But H was nervous about this…so I transferred it back to where it was.

Looking at the wire transfer info, it has our names and account number on it, but also an unfamiliar address, an east coast bank, etc.

To make me even more concerned…I received two phishing texts today, telling me that my account had unusual activity and was currently blocked…and if I wanted to re-activate, to click. Of course, I didn’t.

Some online searching produced this:
"A similar situation can be found in the real estate industry. Criminals identify the email accounts of real estate agents and brokers they found on social media. They hack directly into the accounts and identify emails that reference pending real estate deals. From these strings of emails, they gather details about the deal, such as the names of the parties, the title company involved, and other pertinent information.Then they send an email directly to the buyer or lender, making it appear as though it was sent by the real estate agent, mortgage loan officer, or title agency. These emails now direct the buyer or lender to wire the funds necessary to close escrow directly to a different bank account than provided in the preliminary report or in the escrow instructions, one setup by the criminal. The money is immediately withdrawn or transferred to another location. " Yikes!

So…I am coming to the wisdom here. Should I just wait and see? Keep hounding the bank? Head to Vegas? Any suggestions on what to do???

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Hugs that you are having to deal with this.

My gut reaction would be to transfer all the money that is rightfully yours (including that savings account) to another institution. Leave only the erroneous amount at that institution.

If it’s this hard to get someone’s attention when it’s an error in your favor, what about if it were in their favor?

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I would find a real person at the bank and show him the info you just showed us. I’d see if you can put the money you know isn’t yours into an escrow account to be held until the right party asks for it back, and then have them block your account so that NO money can transfer out unless the ‘freeze’ is taken off. This could be hard if you have all kinds of payments going out (mortgage, cc bills, electric, etc.)

I’d be afraid someone who wired the money IN could get the money OUT without your permission. They might be laundering the money and don’t want to harm your account or cost you anything but you don’t want a visit from your friends at the FBI.

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Wow.

Am assuming you mean JP Morgan Chase is your bank? If so, try contacting its bank security folks. Contact info can be found here: How to report fraud | Privacy and Security | Chase.com

If this is Chase, if nothing works, I would go to one of their bigger branches in person… and would talk to someone in charge of loans (not to a teller).

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@mynameiswhatever believe me, I have tried that link and others…circular hell. Tried 4 different phone numbers as well, which all send me back to square one.

@BunsenBurner actually did walk into one today…had to have been 12 grumbling people in line. Could see two bank officials in offices with customers and two tellers…and I had appointment I needed to get to. May have to go in first thing in the a.m.

Just to protect yourself, if not done already, send them an electronic communication via the Chase website outlining what has happened and your efforts to reach out to them and keep a printout of that. It just shows in writing how you quickly attempted to contact them.

I am shocked that they are not more responsive. Looking at the contact info, they seem to have limited hours, which also surprises me.

Solely as an FYI and not advice, I remembered this recent wiring debacle: https://www.cnn.com/2021/02/16/business/citibank-revlon-lawsuit-ruling/index.html#:~:text=prices%20climbing%20higher-,Citibank%20can’t%20get%20back%20%24500%20million,wired%20by%20mistake%2C%20judge%20rules&text=New%20York%20(CNN%20Business)%20After,US%20District%20Court%20judge%20ruled.

Good luck and take care of yourself.

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The financial institutions involved have a regulatory obligation to file what is known as a SAR…

The combination of the “misplaced” payment and suspicious emails also suggests a potential cyber security breach and or a payment error that rises to a material risk event.

All of these are extremely serious and heavily regulated occurrence with mandatory responses. Call or demand to see any branch manager and specifically reference your belief that a SAR needs to be filled and get their name. Their response is mandatory and part of their code of conduct. It will be escalated to a compliance officer and if not demand the compliance officers contact info.

If it is in fact Chase and in a worst case scenario tag Frank Pearn on LinkedIn. He is the senior most accountable executive I believe. Profile below.

“Chief Compliance Officer and Operational Risk Executive at JPMorgan Chase. He has been at JPMorgan for over 25 years and began his career at Price Waterhouse. He has held positions in both Milan, Italy and London.”

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You can schedule an appointment to meet with someone in person via the chase app for the same day.

I’m also surprised that the bank hasn’t been more responsive to this!

Citibank situation was very different. Citi intended to send interest payments to institutions who had lent money to Revlon. But it erroneously sent payments of the entire amounts owed to those lenders (including principal). The amounts that were paid were legitimately owed to the lenders. They had no reason to know the wire was a mistake (which is ultimately the reason they could keep it). Provisions addressing that situation are now being added to large loan docs with multiple lenders. Lenders are agreeing to return the money in that instance. Interestingly enough some of the lenders who received the erroneous payments return them when asked. Others refused which resulted in Citi filing suit against them (and ultimately losing in that case).

Here you know the money is not yours. There can be consequences if you spend it. Per the CNN article linked above: [quote] The law usually punishes those who spend money accidentally deposited in their accounts. Accidental transfers are common in the digital age, and wires can be paid back instantly. A Pennsylvania couple faced felony charges after spending money accidentally deposited in their account.[/quote]

I would suggest keep attempting to get it resolved. I wouldn’t make it your full time job though. Do what you can within reason to get the money returned. And definitely do not spend it.

Its pretty easy to get a wire into an account. All you need is an account number and routing number for the bank (routing numbers can be found online). Getting money out of an account is very different.

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Just checked my email. Received a spam email from Bank of America which states that “Your Mystery Gift Has Arrived”–“Open To Find Your Surprise”. Maybe your bank is running a similar promotion ?

Another thought: Just when you could really use the help & expertise of that Nigerian Prince, he is nowhere to be found.

Seems like a lot of good advice on here. I know if I could I’d be transferring all of “my” money to a different account. When I found someone who could actually help with this situation, I’d be insisting for a different bank account number if anything fraudulent were suspected (vs some sort of honest mistake somewhere).

I would not spend a penny of it. In our local newspaper a few months ago there was a story of a person who found money in their account and went on a spending spree. A few days later when the mistake was found they had to pay it all back, and when they couldn’t, they were charged in court so had those costs plus retribution assigned to them.

Best wishes to you as you deal with it!

Call the branch and make an appointment. Meanwhile, if it’s not too late, transfer all the money out, and make two separate new accounts - one for all of the money that is rightfully yours, and one for the money that isn’t yours, and then close the original account - it is now suspect. Of course, don’t spend the money that isn’t yours! It’s going to get sorted out, eventually. Meanwhile, I sure hope that your own money is out of that account, because if it’s now locked for suspicious activity, you’re going to have a very hard time getting your own money out of it.

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Yikes! I’m with your husband…that seems like asking for trouble.

This is so weird. I am reading a fiction novel where a woman running a PI firm isn’t staying on top of her finances. Another person at the company notices a $10K wire from a company with whom they have not done business. The owner still doesn’t get on it.

Next thing you know, she gets a visit from the FBI. Turns out the deposit came from an offshore account from an unknown business entity name where $150K had been deposited-but embezzled actually-from one of the PI’s clients.

Of course, the PI firm owner did not embezzle funds, but apparently someone is trying to make it look like she did.

I’m not finished with the book yet, but this thread is certainly timely!

If you get no action out of the bank, you can file a complaint with the CFPB. They probably can’t do much, but opening the complaint will get the attention of JPM Chase. JPMC is a ‘too big to fail’ bank, so its regulation is a little different. The Federal Reserve and the OCC (Office of Controller of the Currency) are the supervising entities, but the CFPB likes to cause trouble and thinks it is a really important agency (the banks disagree) and really does poke the bear when consumers complain.

I hope the bank fixes it because getting more agencies involved may make a mess of it, but they are there to help you.

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I have no suggestion, but a story (a true story) - more than 20 years ago someone I knew received a large wire transfer ($35k) from the Social Security Administration - they immediately wanted to find out what it was for, and in those days there were actually buildings you could go to and speak with someone in person (:rofl:) so they did. They talked with someone who looked in their system and told them that they see it, it was a mistake, not to worry about it, the $ never actually landed in the bank, and (and this is indeed a quote) “You’ll never see that money”…well, wrong. The $ did land in the bank, they went back to the Social Security Administration office, with a checkbook in hand to write a check, and were told, (again a quote) “it’s been handled” - this went on another few months when this person finally gave up trying to return $ they’d “never see” - opened a savings account and put it in there for the sole purpose of separating it from their own money. To date, that money remains in that separate savings account, and likely will forever.

Bureaucracy is a tough nut to crack - and sometimes the nut simply doesn’t.

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That’s incredible.

Did they ever receive a 1099 for that money and have to pay tax on it? That would have had me writing/calling everyone who ever worked for the SSA!

Yikes! I hope it works out ok for you, with minimal more stress.

If there is somebody actually looking for those ‘lost’ funds… oh my, they must be super stressed.

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I’d also double check that your first mortgage was actually paid off. Even though you refinanced through the same bank it’s worth confirming. Hope you find resolution quickly!

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Not a peep. Not a call. Not a knock on the door. Not even a letter. Nothing. Really.