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Your parent(s)/guardian(s) should be communicating with the schools on this topic. (There are exceptions. But those are extreme circumstances.)
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The first step would be for the adult to contact the school, thank them for their generosity, and ask who they need to communicate with to clarify the terms of the FA package.
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Clarify the terms of the FA package, voice concerns, and inquire about the appeal process.
The reason why I suggest “clarify” first is that, in addition to it being polite, you might gain some useful information, that you can use in a appeal. Or, in the process of clarifying, you may find that indeed you don’t need to appeal.
In an appeal, include any aspects of the family’s financial challenges that might not have been fully captured in the initial FA application, especially if there have been significant changes.
The A10 deposit should be 10% of the total based on FA. Is it more than that? Or was the FA less then hoped for?