Can't log in?

<p>I tried logging in with my username and apparently, I forgot my password. I went to the password reset page, entered my username and I keep receiving the message, “We were unable to find a user that matched your criteria or this user’s account is privileged and thus cannot set password secrets.” Does anyone know how to solve this problem? -.-</p>

<p>don’t worry, systems are down. they are updating stuff.</p>