Okay, i have been in distance education for three years already, not exactly what i thought that i was going to get into but now that i have, i am doing my very best to graduate and get the heck out there, anyways, who has problems with their financial aid office? and then they always have to reach out to their dean. i want to make sure bc i know there is always a way to talk to people when your not getting the answers that you need.
What exactly is your question for us?
Sometimes college have an ombudsperson who helps when no particular department is in charge of an issue.