“Last year, the Department of Education issued more than $96 billion in federal student loans to more than 9.1 million college students. Someday in the future these borrowers will begin repaying these debts, but a new report finds that limitations and a disconnect between the federal government and its contracted loan servicers can make this a daunting and sometimes costly task.” …
Standardized hours for the call centers makes sense.
But they interviewed 24 borrowers for this report? Really?
I’ve seen them put info about FAFSA on Facebook and answer questions, seemed pretty helpful.