<p>Glad to hear this one worked itself out! I fly a lot but fortunately not with my cello. </p>
<p>As for fighting city hall, a few years back I read this most amazing book about the small claims court system, and how certain behaviors/attitudes/language choices got results while others did not. The books’ insights have really informed how I deal with any gigantic corporation (“please hold, your call is very important to us”): </p>
<p>[Amazon.com:</a> Rules versus Relationships: The Ethnography of Legal Discourse (Chicago Series in Law and Society) (9780226114910): John M. Conley, William M. O’Barr: Books](<a href=“http://www.amazon.com/Rules-versus-Relationships-Ethnography-Discourse/dp/0226114910]Amazon.com:”>http://www.amazon.com/Rules-versus-Relationships-Ethnography-Discourse/dp/0226114910)</p>