Georgetown never received my act score

This isn’t so much asking for help as it is just…sharing my confusion and frustration, I guess? I was deferred from Georgetown (sadly) yesterday, so I called today to ask why I was deferred and what I can add to my application to make it better. The applications officer gave me some good tips, and just to check in I asked if they had received my AP scores and act scores.

They never received my act scores!!! Instead all they had to go on were some not so good SAT scores that I had to send because Georgetown is not score choice. The woman told me to just go ahead and send the scores for regular decision.

I checked my ACT account and sure enough, I DID send the score from my test to Georgetown as one of the free score recipients (yes, the right Georgetown, I double checked). Then I called all the other schools that I had sent the scores to as part of the free score recipients and they said they had received the scores. So I’m not quite sure what happened? I sent ACT an email so hopefully I will hear from them soon. I’ll probably reach out to Georgetown again once I hear from ACT.

Ugh, I just am so frustrated. My ACT score was pretty good:/

Has this happened to anyone else? A college never receiving your score even though you sent it?