<p>Wow, good question! I have been very unhappy with Chicago's financial aid office. At this point, he's admitted but <em>still</em> doesn't have a financial aid award. The situation is that he's estranged from his father, who is chronically unemployed anyway. As a result, we've had to request waiving the non-custodial parent forms at the schools he applied to. </p>
<p>Some schools requested a letter explaining the situation. Some requested a letter and some documention. Chicago was alone in demanding a letter, documentation, and a separate "third party letter" from a limited set of individuals -- not a family friend, not a lawyer, etc -- to further confirm the situation. Whenever I wrote back to try and discuss this with them, they sent back a form response that said, "send two letters..." and nothing else. </p>
<p>But more than just demanding the letter, the office has had a rude tone in their emails. They don't return calls. Son even went to see them in person while he was visiting last week, and they were still very unhelpful. All of this has really been a shame, because they were one of his first choice schools and he was really excited about attending. But you know, when you get one acceptance with a financial aid offer, and another acceptance with no word on aid, and the school saying, "it will take at least 3 more weeks to decide, and we never waive noncustodial parent information, anyway", it's not that hard a decision. </p>
<p>Yesterday Chicago sent another form email, saying it was "urgent" that we get them documentation that I had sent over a week ago. I wrote back and explained that we were very disappointed with their office, and that their rigidity had pretty much cost them son as a student. The thing is, I am pretty clear based on their behavior than when/if we do get an award, it will be smaller than the one we got from son's other top choice. Why wait around for 3 weeks for that? Son is accepting the other school's offer instead. </p>
<p>To contrast, the other top choice has been a dream. I sent an email early in the admissions process explaining the financial situation with non-custodial parent. They said, "Okay, we'll forward the letter to financial aid, and they will contact you if they need anything else." Admission letter came with full ride financial aid award, and they have been a dream to work with since then.</p>