Need urgent help

My daughter just printed her ticket for the ACT test. Her photo showed on the ticket on the computer screen but it printed out without the photo and there was an “X” in the photo box.
(We used ACT photo app to submit a picture)
Is this correct or does the ticket need to show the photo? Thank you!

From what I know, the ticket must have the photo. Can you upload a different photo?

The ticket has the photo. But I when click for print preview, there is “X” instead of the picture. No I cannot upload a different picture