Nothing processed!

I applied for the FBM program at FIT in the beginning of December, sent all my transcripts from my hs and current community college right after and I was told a week ago they received my hs transcripts and awaiting them to be processed but they still haven’t, and my college transcript still hasn’t been received yet and I sent that 3 weeks ago! I don’t know what to do is anyone else still awaiting their transcripts to be processed???