NYU fall transfer 2018

I submitted my Common App on March 24th and I still haven’t gotten my NYU ID, or even an e-mail confirming they received my application.
When I log into my Common App, however, I can see that they downloaded my application on the 26th of March.
I called NYU’s Office of Undergraduate Admission but I was unable to talk to them since they weren’t in the office.
I also sent them an e-mail and I am waiting for them to reply, but I was wondering if this is normal and if anyone else happens to be in the same situation.
Thank you