Hi there! Has anyone else had problems submitting their tax returns and all that other good stuff via the Penn Online Document Submission form? Every time I try submitting it either gives me a blank screen or an error message. My documents are pdfs and are the correct size. I’m afraid to try again in case I accidentally have been submitting multiple times. Should I just ask my school to use the fax machine and fax over the documents instead?
Why not make a quick phone call over to the Financial Aid office to confirm whether or not they have gotten it yet? Then ask them what they prefer assuming that you’re having trouble uploading the information through the portal.
RD, financial aid applicant (international). I submitted my CSS profile, but was not required to upload any material as part of that submission. Should I submit documentation (tax returns etc.) to Upenn?
@India2018 I’m not sure if it’s different for international applicants, but I believe all financial aid applicants have to submit documentation through SFS.
@musicandscience I am having the exact same problem and so are my friends! I emailed them on Saturday and have not gotten a response. I decided to call today and when I did, it said there were people ahead of me in line and asked for a call-back number. I got my place in line and haven’t heard back yet… Going to call again tomorrow. Just nervous because the deadline is 2/2.
Ok so i tried faxing them today from my school and it said the fax number came up “no answer” … does that mean it didn’t go through? Do i try again? Do I just mail them? Ah I’m so scared they’re gonna have them 30 times. Well I’d rather that than not at all. The website says that if you want your financial aid package at the same time as your decision then follow the deadlines. But do you think that if they receive them even 1 or 2 days after that there will be a significant delay?
This is the message I got when I emailed them,
We are experiencing technical difficulties with our document submit portal. You can try to submit you document later or fax your documents to 215-573-5428. We will continue to accept documents after the February 2, 2018 deadline. We apologize for the inconvenience.
Awesome thank you so so much for sharing @WolfHaley
I wrote to SFS and received the following reply:
After reviewing your CSS PROFILE, I see you applied as an International Student, therefore, at this time you would not need to submit any additional documents.
I ended up just faxing over my forms to be safe