SAT scores received by UT Austin but not reflecting on MyStatus page

I submitted my May and Oct SAT scores as soon as the Oct results came out. I even got a confirmation mail from UT on 31st Oct saying they’ve received my scores but when I log in to the mystatus portal it states that I’ve yet to submit these scores. It’s the same with my TOEFL scores. Does anyone know what I’m supposed to do now? I’ve mailed UT but they’ve yet to reply. I’ve not had this problem with any other colleges I’ve applied to.