Score report status

I’m applying EA. I’ve submitted everything to the college, the only thing that’s left is the teacher’s recomendations which are to be uploaded tomorrow. So, I just got a confirmation email from the college to go set up my profile on their website. However, it says that my IELTS score report has a status of being awaited. I took the test in July and the scores were sent at the beginning of August through DHL. On their website it says the package was received on Aug 3, I’ve also got the name of the lady who signed it. What do I do next? Do I call the admission officers/DHL office? I’ve called the British council but they said it’s not their issue since they’re not responsible for the report being delivered. Thank you!