SSS by NAIS

I just got another T-4 (like a W-2 but Canadian) and went to upload it to the documents section, but it won’t come off “upload pending”. What do I do? I can’t remove it, because it isn’t uploaded. I tried to clear my cache in case it was just stuck on the wrong symbol. I can’t find a suggestion on their site for when this happens other than reload and it should show uploaded.

Call them, 1-800-344-8328. I remember having some similar issue last year, and they were able to resolve it when I talked to them.