To me, the real culprits in stories like the two cited entities (CVS and Spirit) are CVS and Spirit. These are large companies, both dealing in sensitive products/services.
For heaven’s sake, CVS operates pharmacies with all sorts of controlled substances (fully appreciating that Mucinex is not an Rx product). I can’t believe that someone in the store didn’t have a CVS-produced chart or document called “Acceptable Forms of ID” or words to that effect. Pharmacists etc in drug stores like CVS have to be asking for ID all the time, and Purdue is a major institution with, presumably, folks from all over the US and the world. Lack of training by CVS seems to be the culprit.
Similarly, as crappy as Spirit Airlines is in many things, it is an AIRLINE, after all. Passenger and employee IDs in commercial aviation are obviously crucial to security. I am pretty sure that IATA and other aviation organizations have all sorts of documents about acceptable forms of IDs for both domestic and international flights. This ain’t rocket science in 2023. It’s the essence of aviation security.
To me, this is on the corporate entities themselves, not the employees, and the failure to train. Contrast these two major corporations with a small business like the bars etc talked about above.
My own personal issue is similar. We were bringing our dog over for an overseas move and entered the US through one of the largest international airports in the country/world. We had to go through the Department of Agriculture area to clear our dog, and the main thing they wanted to check was that all required vaccines were up to date. One vaccine had to be within 6 months of our date of entry to the US.
The country we were departing from uses the “other form” of dates, putting the day first and then the month (so June 1 is written as 1/6). In the US, we put the month first and then the date (June 1 is 6/1). If you don’t know the distinction, it can make a big difference.
The Ag Inspector flagged us because the vaccine certificate used the “other form” of the date and said our dog did not have up-to-date vaccines, since she transposed the month and day. We had to call a supervisor and explained, very calmly, that much of the world writes dates differently than we do in the US. I wanted to smugly add that we were surprised they didn’t know this since they were at an important international airport. However, luckily for all (especially darling puppy), I shut my mouth, and we were able to leave after about 30 minutes.
Stuff like this happens. But the employing entity needs to better train staff where ID documentation is important.