<p>I just bought a laptop and I wondered how much the LU tech support area would do to help in computer troubleshooting. Do they officiously just deal with what is LU's domain (infrastructure, networking problems, for example), and then draw the line and say you are on your own for anything else? This is a standard approach in help desks.</p>
<p>Or do they try to be 'proxy parents', if you will, helpful in attitude, to help in diagnosing and troubling shooting all sorts of computer related problems?</p>
<p>I was wondering if I should buy the extended warranty for extra help for the laptop.</p>
<p>I worked for ITS last year, and we do pretty much everything related to software. We don't do anything that would void your warranty, such as hardware repair. We remove viruses, get students set up on the network and set up routers. If you have a weird software problem, like if your sound stops working, we'll fix that too. We'll diagnose things for you.</p>
<p>I'd get the extended warranty on your laptop, in case your hard drive fails, you spill coffee on it, you crack your screen or somesuch, as we can't fix that for you.</p>