Transcript processing time

Has anyone experienced a problem with USC not receiving their high school/college transcripts? It has been over 3 weeks since the high school transcript was sent to USC and the USC portal still has not received it. Any thoughts?

Send them an email

@buttercup2023

I had sent an electronic transcript to USC in early January once my Fall 2019 grades were posted. I received a delivery confirmation and everything. I didn’t see it update over the following week and a half. I emailed my admissions counselor and she let me know that she did not see anything pending or that my file had my 2019 Fall grades.

I went ahead an ordered ANOTHER official transcript, this one hard copy, and had it overnighted to USC at an address that she provided. (The address differed from the one my transcript ordering site had listed, idk if that made a difference)

I received confirmation that USC had signed and accepted the overnight package. I didn’t see it reflect in the portal and ended up calling a couple days later. The woman on the phone was helpful and she checked herself and did confirm that my most recent transcript was received and my Fall grades were posted. The next day it was updated on the portal that they received my transcript on Jan 25.

I also ordered my high school transcript in early January and my admissions counselor said that because it was mailed in (hard copy), it just hasn’t been sorted yet since they’re prioritizing freshman applicants in the processing center right now. She also said that as long as your main application and USC supplement were submitted on time, your application won’t be considered late.
Hope this helps!