I sent an email to a Vandy Regional AO yesterday. However, I think I may have made the mistake of emailing that AO directly (with the address from a previous interaction) rather than using the contact page on the portal. Could I be severely penalized for this? Should I contact the AO through the portal again?
you will not be treated punitively at all! Send a repeat to the portal, and do NOT worry about it. Keep your communications clear and succinct. My opinion.
Don’t overthink this…not a big deal at all!