<p>VERY nicely send an email to the fin aid office asking for clarification. That is reasonable as you need to know how much money you will have to pony up in Sept. You can ask “Does this email mean that I will receive $8K in B&G grants as I expected as my family income is … . ?”</p>
<p>You could also call and speak to a human (but then you won’t have a record of the conversation come Sept if there is an unhappy surprise). The advantage of the phone call is that, with your sweet charm, you find a “Mike” or a “Margary” who is really nice and explains things well. By all means take note of their extension and get back to that particular person with future question.</p>