<p>I can't activate my account because it says the user id and password did not validate. I called the admissions office and the person said I should wait until April. However, I recieved an email from the financial aid dept saying that I should login in to view my aid statement. </p>
<p>What should I do?</p>
<p>Did you activate using this site, by clicking activate new account?
Make sure you pay attention to capital letters if there are any in the ID or password.
<a href=“https://web.wm.edu/it/changepassword/?svr=www[/url]”>https://web.wm.edu/it/changepassword/?svr=www</a></p>
<p>pokadot2011 - same problem here. My D has not been able to get in either.
We tried halloimzak’s advice above but it still has not worked. I guess we will call again tomorrow.</p>
<p>In order to view your financial aid award in our myWM site, you must first activate your W&M account and change your password <a href=“https://web.wm.edu/it/changepassword/index.php?selection=changepw&svr=www[/url]”>https://web.wm.edu/it/changepassword/index.php?selection=changepw&svr=www</a></p>
<p>You must enter your username and password as printed at the bottom of your admission letter which was mailed to you. The username and password are case sensitive.</p>
<p>If you have entered your username and password exactly as printed and are receiving an error message, please contact our IT Department (757-221-4357) and they can reset your password if necessary or work through any error message you are receiving</p>
<p>Thank you. I contacted the IT and was able to change my password to get in :]</p>
<p>Perfect. Usually it is an easy fix that IT can implement during a quick phone call.</p>