<p>Yea CCI coverage used to be so much better a few years ago. Now they try to find any possible issue that could void coverage and make people pay the deductible ($75 or $150 or something).</p>
<p>My daughter has had mixed results with the warrantee service. The first time, they had to replace the keyboard. It took about 5 business days. The second time (2 months later), they had to replace it again. I wonder if they really fixed the underlining issue. Both times there was no charge and she got a loaner (old and heavy). For what she paid (it was a high end model), I was hoping for better. </p>