"The Consumer Financial Protection Bureau (CFPB) filed a lawsuit against Navient, the country’s largest student loan servicing company, alleging that it has “systematically and illegally” failed borrowers.
The lawsuit states that Navient committed deceptive acts such as giving the wrong payment information to borrowers, processing their payments incorrectly, not responding to customer complaints, and falsely reporting that injured military veterans who have the right to seek debt forgiveness had defaulted on their loans, which subsequently damaged their credit score.
The CFPB also alleges that Navient steered borrowers that were having difficulty with repayment away from income-driven repayment plans, which can lower their monthly payment and make repayment more manageable. Instead, the servicer encouraged customers to enter forbearance. This temporarily stops payments altogether but borrowers rack up additional unpaid interest." …
https://studentloans.net/cfpb-sues-navient-cheating-borrowers/