"Your student loan servicer may not have your best interest at heart. And that means you need to be vigilant.
The Pennsylvania Attorney General’s office on Thursday filed a lawsuit against Navient, now the largest student loan servicer in the U.S. and formerly part of Sallie Mae. The suit alleges the company “harmed countless student loan borrowers” by ‘peddling risky and expensive subprime loans that they knew or should have known were likely to default.’
‘The allegations are completely unfounded and the case was filed without any review of Pennsylvania residents’ customer accounts,’ Navient said in a statement." …
https://www.cnbc.com/2017/10/05/how-to-make-sure-your-loan-servicer-isnt-ripping-you-off.html