There are too many fabricated incidents of racism on campus, sometimes perpetuated by over-enthusiastic students or even non-campus people. This obfuscates any real incidents that might occur and does a real disservice to campus communities. When you add the PC and micro-aggression culture on most campuses it is no surprise that the students feel the way that they do. In addition, social and traditional media spread word of these incidents quickly and before thorough investigation . I just think we have lowered the bar too much and people judge far too soon.
I doubt many senior executive leaders (like a U president) has a good idea of what is actually happening in the day to day lives of their employees and student customers. The disconnect comes when the executive responds rationally and the students react emotionally. It is a very hard balance to achieve and leads to the point of the article, that college presidents are mostly whites and are out of touch.
What the article failed to say is that in 1995, only about 13% of doctorates in education were granted to non-whites (about 18% in 2013). If you extrapolate and assume the average president received his/her doctorate in 1985 or so, minority university presidents are actually over-represented as a percentage of people with doctoral degrees in education. (only about 10% of doctoral degrees overall were granted to non-whites in 1995).
So once again, we run into the problem of an insufficient number of qualified minorities as a percentage of the population, which is not easily fixed, but is also not discrimination in the executive suite.