Common app stuck on the account rollover page "error while processing request"

Applying to College Common and Coalition Application
21

@missacademy2018 you should be okay. You can always add colleges once you get in. On the bright side, this issue won’t be like this forever. I’m sure someone will come on here after it’s fixed to let us know :slight_smile:

22

I emailed another office and got this information:

I’m sorry you’re having an issue logging in to your account. Please email our Support Team: appsupport@commonapp.net. We expect to have the issue resolved later this afternoon (Eastern Time) and our Support Team will email you directly then.

23

@bearcatfan thank you for the update!

24

Yeah, getting to the same exact point as you when I get the message. Probably just overload.

25

It just starting working for me and I am now filling in my application

26

Still not working for me

27

I’m having the same issue. It says on the website to try again during the afternoon (EST) but some people are getting in while others aren’t. I’m one of the unlucky ones, I guess.

28

Yep it still isn’t working. Any word on when it’s going to be fixed?

29

@Colaboy82 The site is working for me too, except for one part. I can access the “Dashboard” and “College Search” tabs from the five tabs at the top of the page, but every time I click on the “Common App” tab I get an error message. Are you able to access that part of the website?

30

yeah i am able to fill out my common app from the common app tab

31

Okay, thanks. Hopefully they’ll fix this bug with the rest of them.

Edit: It works for me in Safari but not Chrome.

32

Yup works in safari but not chrome

Edit: Works in Chrome now too. idk if it was cuz i got set up in safari first or if i cleared my cookies/cache.

33

I was having the same issue in safari and then I switched browsers to Chrome and I got in fine :slight_smile:

34

I just got in on Firefox, so far so good. That’s the browser I’ve been using.

35

Does it work in Microsoft Edge as well?

36

It’s working for me now :)>-

37

Chrome wasn’t working, so I tried Safari and got in!

38

I got in but the system is running extremely slow. Getting the spinning wheel, I think either too many people are trying to get in or the system still has some bugs in it. In either case I am going to wait a few days for things to smooth out, not worth the aggravation right now

39

I believe it should be working now. I guess it was just a glitch in the system.

40

Yup, all good now