Common app stuck on the account rollover page "error while processing request"

I think the Common app was supposed to open up today. When I get to the screen where it asks you to describe yourself and I select “student” it gives me “error while processing request, please try again later”. Is anyone else having problems?

It still says “time for a refresh” on the main page, so I am choosing to wait until that goes away to create an account.

Same thing is happening to me. :frowning: I’m the nerd that woke up at 6:00 a.m. to log in and now I can’t. XD

Maybe give it a few hours?

I’m not sure I understand the rush.

XD There is no rush, it’s just that I’m practically vibrating with excitement… I live in a really small town, there’s not much to do around here…

I am having the exact same issue! Just sent an email to the Common App support team…

I have the same issue. Has anyone found a fix?

Same here with a parent account.My daughter hasn’t tried hers yet.

That’s happening to me too. Hopefully the rollover actually works.

I’m experiencing the same problem. I sent an “ask a question” message to common app and am waiting for a reply.

Anyone get an answer? I’m sure they are flooded with questions.

Bookmarking because I have the same error message! So frustrating lol

Still having this problem right now

I got a reply from them around 9:15 telling me that they fixed the problem, but I still can’t get in.

How do you contact them?

I am getting the same error message.

https://appsupport.commonapp.org/ics/support/default.asp?deptID=33013&_referrer=http://www.commonapp.org/contact-us

This is a link to their Support Center. Unfortunately, they don’t have a calling option, so we’re stuck using emails.

I am freaked out because I have the same message. Is this happening to everyone else???

Thanks, @Yuna1 . Every time I get to step 4/request support/ask a question it asks me to log into the account and then I’m back where I started. Frustrating.

Me too, but I couldn’t figure out how to contact them. Should I just wait? I still have to fill out information for the schools I’m “considering” applying to, but I was supposed to have my list finalized by now… :frowning: