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Small Steps - Break down difficult scenarios into small manageable parts
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Help Student Write Scripts - don’t contact the professor for the student, but help the student figure out what to say to the professor.
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Encourage Student to Follow Up - self explanatory
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Multiple Resources - Don’t talk only to one classmate about a problem understanding the work. Talk to the TA or the Professor or an advisor or other students. Multiple points of view might help the student understand a problem
BTW: I don’t think you have to subscribe to view the story. Anyone who signs up can read a number of articles every month for no charge. I’ve never paid and I read a fair amount of articles every month.