Has anyone had issues with the Parent Plus loan?

My mother applied for it a little over a week ago, and I understand that FSA is doing some kind of new verification process. where the SSA would have a verify an identity. I thought it would only take the 1 to 3 days it said it would take for the SSA to verify her identity, however its been way longer. Has anyone else had this issue and is there any way I could speed it up, because the whole delay is making us anxious.