I know I am eligible for cal grant B, but I don't see it in my financial aid package?

So I’m planning on having a leave of absence this year for the cal grant, but I’m curious as to why it doesn’t show up on my package. Before asking the financial aid office and then telling them that I am going to put it on hold, I would love to know what could it be that is making it not show up? Now I can just ignore it and put it on hold anyways but what if I have the same issue next year when I need it. What do you guys think?