I know I have been awarded the Cal Grant, but I don't see it in my package?

Hello I put my cal grant on hold last school year (2016-2017). This school year (2017-2018) I am trying to do the same but I don’t see the cal grant in my financial aid package. So the two questions I have are: should I put it in hold even though is not included there or is it not necessary? What would be the reason why it was not included? The student at FAO seemed to be confused and provided minimal help. I plan on asking again but I would like some information from you guys.