I can speak only as a visitor to campus, not as a student attending or parent of such, so hopefully someone with more direct and prolonged experience will chime in.
My son thought that Brandeis had the best dining hall food of the colleges we visited where he ate, so that’s something! My spouse and I ate there too, and we really liked the food, also.
(Son visited 21 colleges and ate at most but not all of them— alas, not Bowdoin, which is rumored to have the best food).
The dorm room we saw at Brandeis was a “forced triple” and very tiny for three people. The inhabitants said forced triples were pretty common, but this visit was in 2016, so maybe things have changed.
The other thing that we did not like about the housing was that most juniors and seniors live off-campus. That would not bother some people. It bothered us everywhere we saw it (it was a mark against Cornell for us, as well); we wanted four year housing to be available and common on campus.
At the time, we reflected that the Brandeis campus seemed kind of tight and that there was not a lot of room to expand, to build a shiny new dorm, etc.
I do not have an issue with the time-honored system of first year roommate pairing being done by a college. I think that places where entering students who do not know one another are responsible for finding their own roommate online with minimal info about one another would be a much more stressful system. But others may feel differently.
As far as Brandeis having leaks, etc., goes— well, maybe that is true many places. My son’s room this year at the much wealthier Williams had a leak, and half the furniture in his room was broken when we arrived and needed repair. (They did repair it, quickly, and they were very pleasant about it, but we were annoyed that we had to ask.).
Honestly, I think that many “top” colleges are putting much more of their money into academics (professors’ salaries, etc.) and financial aid to attract poor students, than into maintaining a high “quality of life.” We have been disappointed at a lot of the quality of life stuff at our son’s college, considering how much we are paying! But, on the other hand, and more importantly, the academic experience and other learning opportunities have been so very wonderful.