<p>opps... not sure what happened to the rest of my post....</p>
<p>(and naptown- yes, that is the one I am referring to...PR blunder IMO....)</p>
<p>....but if I can continue my above post ....</p>
<p>Sad to say- but until that is done, IMO, the issue of credibility will continue to ferment. Unfortunately. I would like nothing better than to put this to bed.</p>
<p>There are lots of times I have had to listen to patient compaints regarding care, staff, docs, etc.... some legit, some so far fetched I stand there in utter disbelief as to "no way this could have happened like this"....... yet to each I say "I'm sincerely sorry this happened to you.... our goal is.... what can I do to help you right now.....". No finger pointing. No placement of blame. No questioning as to "truth." In essence, "No excuses." To them, as "misplaced" as their complaint and anger might be, it is still their "reality"... just as it is my job to "fix" it. The faster I accept responsibility, offer an apology (given most sincerely- and it is), and work on addressing the issue, right then and there, the better. It's not rocket science.... quite basic really. </p>
<p>And you know what I have learned? Most times, no matter how "outrageous" or "impossible" things seem at first, on closer examination there is, inevitably, some element of "truth" in there....something that coulda/woulda/shoulda been done differently, with better outcomes.</p>
<p>So again... patiently waiting to see what happened. But not sure the door on this will fully close until someone steps up to the plate- IMO, and based only on my own non-military and, in that respect, narrow experiences. So I will await the outcome of your fact finding, and trust that you will share it with the rest of us.</p>