Never received email; nor did SD with CSS ID and login info.
Only email we received directed us to regular css profile page with no instructions.
CollegeBoard has not responded to an email from over a week ago.
Another thread included instructions, but it just seemed to create another student account. Nowhere did it say it was noncustodial.
Help! We want this over with - two other college kids need their f/a paperwork done!
Those Profile application fees actually pay for humans. Call the help line.
I called the help line, and email them…they told me the same - to create a new account with the student info but different parent info…will not let us input the info because it is saying there is already an application (the other parent’s)! I wonder if anyone has figured this out for the year yet.
bradsmom, we found that the process does indeed work by creating a student account. We were doubtful the entire time, but at the end they asked for the $25 noncustodial fee. Nowhere did it acknowledge that we were filling out a noncustodial form, though. Strange, but true.
Just plug away at filling everything out.
I think my husband changed the email from SD’s mother to his.
I just went through figuring out how to do this for my ex husband who is filling it out for non-custodial parent.
It will say you are making a student account. Use your kids info when signing up. You will create your own id and login. Once you are in and ready to start filling things out… The first couple of pages are still student info. Then you get to the part where you enter parents. You have to include bio parents and step parents. The next screen will ask you who the kiddo lives with, since you are non-custodial you will click the other parent for this. Then it asks who you are providing financial info about, click you, and new spouse if relevant. THIS is the page that indicates it is a non-custodial profile. After that it should populate the rest of the pages for you (and spouse) and only include things needed from non-custodial parent.
Hmmm, I hope we did it right. Actually, my husband did it while I helped answer his questions.
We didn’t get married until a few months ago. We had no idea how to say how we filed in 2016, because there was nothing to choose that indicated that we were NOT married. We only put his tax return info in for 2016 and combined our assets. We noted this in additional information and uploaded both of our tax returns in IDOC for those schools that asked. What a complicated pain. Thanks Chris for your info. When I looked at it to ensure accuracy, I didn’t see anything that specifically called it “noncustodial.”
Ours is a mess…they are not able to fix it and their customer service is awful! I have no idea what to do!