Not getting notifications

College Confidential Community
1

I have subscribed to a few of my threads and I only get notified that someone has posted sometimes.

I also only get some notifications when I am mentioned- and yes, I’ve checked for typos and extraneous punctuation that might affect that and there isn’t any.

This has been an ongoing problem for a while but has gotten REALLY bad the last few weeks.

2

Flagging @CCadmin_Sorin

3

@romanigypsyeyes, thanks for reporting! Can you please email me screenshots of your notifications and URLs to the threads for which you should have been notified but weren’t? I need this so I can create a ticket for the tech team.

The email address is admin@collegeconfidential.com.

Thanks,

Sorin

4

sent

5

Thanks, @romanigypsyeyes! I’ll get back as soon as I have news.

6

This is still happening

7

And still happening.

@CCadmin_Sorin

8

@romanigypsyeyes, this ticket is still open with the tech team. They are working hard on isolating the case and determining the root cause. I’ll keep you updated as soon as we have an answer. Thanks!

9

@CCadmin_Sorin I’m not getting any tagged notifications now.

10

@romanigypsyeyes, I’ve provided this info to the tech team that is looking into the issue. I hope to have some updates soon. Thanks!

11

@CCadmin_Sorin, As of the last few days, I’ve also stopped getting any notifications. My preferences haven’t changed and I’m not having email issues. I don’t have anything to screen shot because I’m not receiving any emails.

Please advise. Thank you.

12

Still nothing?

13

@romanigypsyeyes, unfortunately no news yet. I’ll update you as soon as we identity the cause and fix the issue. Thanks for bearing with us!

14

It’s been almost 3 months :frowning:

15

@romanigypsyeyes, as with @TTdd16, the issue is with the email provided. The notifications are being deferred by your provider. I’ve sent you a PM detailing the issue. Thanks!

16

Per the PM I sent:

I am NOT having email problems. I am getting email notifications for mentions and messages just fine.

I am NOT getting notifications on here (in the upper right corner) when I’m tagged and only half of the time when some posts in a bookmarked thread.

17

Now I’m not getting most of my notifications from anything.

I give up.