<p>@alh stated, “What does the university owe the student? Forty years ago, at my southern state flagship, I couldn’t understand a professor’s Boston accent. I had really only experienced a southern drawl up to that point in time. For a few weeks it sounded to me like he was talking gibberish. Was the university obligated to provide me only professors with southern drawls?”</p>
<p>I will address the last sentence first. Please note the OP used plural, and it was not just him that had an issue. So, to reduce the argument to the singular is inaccurate and dismisses the fact there seems there was a rather upset portion of the class, not just one person. Obviously, if it is just one person, then there is most likely an issue with that one person. </p>
<p>Overall, the posts illustrate differing value sets, which determine, which issues are should be handled by students, and how those issues should be handled. And it is interesting that many posters do not see colleges and universities as providing a specific service and product, which is all they (colleges) are doing.</p>
<p>For the record, my kids have never experienced this issue, but here is how I see it.</p>
<p>My value set is this: it is clear that 1) one can always reduce an issue to make it unimportant not too solve, but that to me is the easy way out. Doing something about the nexus of the problem is the way to go and provides a positive return after it is fixed properly. In business, if I went about working around all the inadequate things vendors send me, the company would have been out of business over a decade ago. I hold vendors to what they say they are providing. 2) It is important to have a clear understanding what you are paying for and should expect no less, and 3) @blossom, it would be actually DIS-EMPOWERING to teach my kids to expect less than what they pay for when purchasing any service and product.</p>
<p>Here is how I plug my value set into this current discussion: </p>
<p>As for college, I am paying for pretty much one major service / product - teaching of particular subjects and disciplines (the service) with the end-goal being a diploma (the product) for my kids in their majors. [Obviously, the increased knowledge of my kids is a by-product, but that holds no value in the world without the diploma, so we can put that aside in this discussion.]</p>
<p>The key word here is teaching. My kids and I expect that teaching to be the best they can understand and learn from, and that begins with understanding the professor, i.e., basic communication - note please that that was the issue the OP had, basic comprehension of the professor.</p>
<p>What I am not paying for in college is for my kids to have to work around the very thing for which I am writing checks - teaching; there should be no shortfall there, and my kids should get the best. To have them get lower quality teaching than expected would be teaching them a horrible example; which is, even if they are paying for something and the quality is not where it should be, they should stupidly accept lower quality goods and suck it and work around it. Simply, only a dumb consumer accepts such a trade, and I want my kids to be smart, discerning consumers, not wimpy suck-ups who pay full-price and accept less.</p>
<p>Therefore, it is NOT empowering my kids to teach them to work around something they should not have to - that would only be teaching them to be horrible consumers.</p>
<p>What I expect from my kids in college:</p>
<p>I expect my kids to work around having an unfriendly, inattentive roommate. I expect them to work around the fact the school may not plow the sidewalks after a snowstorm. I expect them to work around no paper ever in the library printer. I expect them to work around the terrible gym hours. I expect them to work around the professor’s inconvenient office hours. I expect them to work around the loud parties in their dorm on Friday and Saturday nights. I expect them to work around their too dunk dorm-mates. I expect them to work around the JA who never seems to want to help. If they had a campus job, I expect them to suck it up if they hate it. I even expect them to work around and deal with tasteless food and not great dining hall hours. I expect them to work around their room being too cold in January and February and too hot in September, etc.</p>
<p>For my kids to solve the above issues are the life lessons I expect them to learn in college. The key here is they really can get these lessons anywhere, and thus no need to send them to college and pay $60K/yr just for those.</p>
<p>HOWEVER, what I do not expect them to learn in college is to accept a substandard version of the only real product for which they are paying that high price, i.e., teaching, and more specifically, learning the critical information of their majors. </p>
<p>So, there is the difference in value sets. </p>
<p>Some posters think they pay $60K/yr for their kids to learn to accept lower quality goods for the major purchase for which they are paying. My values say no to that type of transaction. My kids can learn to empower themselves and learn life lessons in all sorts of ways, but to teach them to devalue their own dollars paid for a specific service is teaching them to be rather weak-minded consumers who do not know how to hold vendors accountable. </p>
<p>And, there is the big value difference - I view colleges and universities as vendors that provide a specific service and product and I expect no less than the best because I paid for that. It is not okay to have my kids work around a substandard service and to accept a substandard product in the end. </p>
<p>Last time I checked my dollars gave the colleges full value when they cashed my checks. So, why in the world should my kids and I expect less than full value in the teaching - the service they say they are providing? Well, obviously, I would not. And really, in my book, only a pushover consumer would accept such a trade.</p>