Just wondering if anyone else has had difficulty with the link to access the SAR showing up on the My Fafsa page.
DD completed her FAFSA early October. Yesterday, she tried to access her SAR (was needed for a local scholarship app) and she does not have a link for it where it is supposed to be. Looking back, we never got an email about it either. DD called to FAFSA people, they talked her through multiple simple things (Clear your cache and browser history., make sure you are looking on the right page, etc) and ultimately couldn’t figure out why she could not see the link to access her SAR, so will just mail it to her. It’s there, DD just can’t get to it for some reason.
Anyone else had something similar? Were you able to figure out the issue?
Has she tried a different browser? FAFSA used to work best with Internet Explorer - maybe try Edge? Another thought … did she get an email confirming that her FAFSA had been successfully processed? If not, it might actually not have processed. I would like to think that the FAFSA help folks would have noticed if it did not, but I would not be surprised if they never thought to look for that. Another idea: If a school made a change on their end, it might currently be processing. In that case, the SAR should be available in a day or two. One more … if she didn’t provide an email address, that might be the issue. Check to see if she indicated an email address on her FAFSA (that could be why she didn’t get the email … but doesn’t explain why she can’t access the SAR).
Thanks. Yes, tried from Edge, Chrome, and Safari.
And yes, when she logs on it is marked with a green oval that says it is processed, though she did not ever get that email confirmation. But the help people could see her SAR and get the paper one mailed to her.
I would bet a school made an update. Have her check again over the next couple days. Unfortunately, the system will be down over the weekend, so try Monday.