<p>If this was being asked at the beginning of the next semester, I could see the administration doing something for her. But unless there has been effort to resolve this from shortly after it happened, and simply no resolution, I would be inclined to suggest moving on.</p>
<p>The professor usually has class policies spelled out in the sylabus. The school has its own policies, which may trump the class policies, too. There may in fact be extenuating circumstances, but then you need to contact the administration as soon as possible to see if there is an appeal process. If she took the class over, she should have spoken at least with her advisor to see how they would treat that retake. I had a similar situation when I was a student, and the school actually changed the policy while I was there. Because I had already taken the “replacement” class when the policy was changed, it was governed by the old policy, and both grades factored into my GPA. Had I waited, only the second grade would have counted. (Had I known the poicy was going to change, I would have waited). It is the student’s responsibility to be aware of the policies, and to ask questions if they don’t understand them.</p>